Viator

Product Designer B2B (2021-2023) - UX Researcher B2C (2023-Present)

Responsibilities:

B2B Sydney: Researching and Designing features and updates for the Supplier facing NSP website that communicates and populates the traveller facing Viator.com. Working with PMs and Engineers to ensure insights and designs are carried through the whole process to launch.

B2C London: Facilitating Discovery Research as well as usability testing for the Traveller facing Viator website in order to inform future strategic decisions in the company. Working with Designers, PMs and Engineers to ensure insights are carried through the whole process to launch.

Skills:

Experience designing for company business and strategy goals and designing for an established B2B and B2C product. Experience using Figma to create high-level detailed designs. Experience developing user flows and research boards in Miro. Experience using Great Question, UserTesting.com, Qualtrics and UserInterviews to facilitate user research and usability testing.

Achievements:

B2B: Individual Design resource that helped facilitate the launch of the Viator Accelerate Program - Facilitated Research into the pilot launch to inform the next iteration of the program. The Viator Accelerate Program “played a critical role” in the record-breaking growth seen in the third quarter (41% increase) and the $3 billion in gross bookings generated in 2023

Product Designer – UX/UI (Foxtel iQ, Foxtel App, Kayo, Binge)

Responsibilities:

Designing products for a wide audience (multigenerational users). Responsibilities included designing specific features from research and ideation phases through to handover to development and launch. I was also responsible for collating user research from app reviews to develop summary dashboards and flows as well as using eye tracking software to facilitate user testing.

Skills:

Experience designing for company business and strategy goals and designing for an established product. Experience using Figma and other tools to develop high fidelity prototypes and high-level detailed designs. Experience developing user flows and research boards in Miro. Experience using eye tracking software for user testing and experience with user testing plans.

Achievements:

I worked on the product design for the iQ Box with sole responsibility for the new watchlist feature o

Associate UX/UI Designer (Consultancy and Product)

Responsibilities:

Consultancy: working with clients and applying UX/UI principles and tools to achieve user centered outcomes.

Product: working in an Agile environment to design product features from conceptualisation to development in a sprint structure

Skills:

Experience in working with a range of UX/UI design tools. Practical experience with conducting user research, creating user flows, developing wireframes and storyboards, prototyping, concept testing, rapid analysis testing, and development of assets including UX specifications and UI Kits. Practical experience with use of Sketch and Axure. Experience in working in a fast-paced Agile work environment. Experience working with a team and dealing with a range of stakeholders.

Achievements:

I worked on various aspects of mTribes, a SAAS product successfully launched in Jan 2020. I had sole responsibility for the creation and design of various empty states, the purpose of which was to educate users on how to populate various pages within the web app.

UX/UI Intern

Responsibilities:

Bug testing of VR experiences, identification of UX/UI issues, the research and creation of small VR experiences and the design of graphics for the office arcade machine.

Skills:

Practical experience in applying design and UX/UI principles, and in development and project management. The internship also gave me experience in designing for a virtual space and exposure to working in a startup environment.

Achievements:

Creation of a simple VR experience for viewing Sculptures by the Sea in a virtual space, the design of the company arcade machine and creation of the demo experience reel for clients and application assets.

Academic Tutor in Design Process and Methods

Responsibilities:

Teaching and demonstrating a human-centered approach to the design of interactive technologies and environments to 1st year student. I was teaching and assessing students in the theoretical concepts of design, identifying and reframing the problem space, using user research, ideation, prototyping and user evaluation and how to communicate design proposals through visual storytelling.

Skills:

To be able to teach and assist students I developed an excellent understanding of the concepts and tools used in user-centered design and the ability to problem solve and communicate effectively.

Achievements:

I received excellent feedback from students and senior staff on my performance.

Design Computing Internship

Responsibilities:

Responsible for design of promotional material and merchandising, user experience research, audit of digital resources and making and implementing recommendations for better use of digital technologies.

Skills:

Experience in applying UX/UI concepts and tools in a real-life situation, practical experience in marketing, database management and project management. Experience in working in a small business environment.

Achievements:

Creation of posters to be used to advertise wildbrumby’s new gin product, creation of images used on social media to promote various events and campaigns, design of the cover and contents of a recipe and art book, design of displays for wholesalers based on wholesale marketing research and design of brand aligned merchandise.

Ski Instructor

Responsibilities:

Coaching children in moguls to prepare them for interschools competitions.

Skills:

Managing and coaching students with a variety of different learning styles

Ski Instructor

Responsibilities:

Teaching children and adults to ski.

Learnt basic spoken Japanese to communicate with Ski Patrol in case of emergency.

IT Support and Website Developer

Responsibilities:

Development of a new website in 2019.

IT and Marketing support.

Gap Assistant in Boarding School

Responsibilities:

Providing teaching support and assistance in the boarding house for 10-12 year olds, general duties and office duties.